Refund policy
Last updated: October 26, 2026
Returns and order help
Contact service@3qrs.com with your order number and the reason for your request before sending anything back. We will provide the appropriate instructions and address. A return authorisation helps us identify your order; it does not remove any cancellation or other rights that apply by law.
Change of mind
We do not offer an additional voluntary satisfaction guarantee for a change of preference, dislike of a colour or a brightness preference where the product matches its description. Your statutory cancellation rights and rights for faulty, damaged, incorrect or misdescribed goods remain unaffected.
Limited product warranty
Warranty periods start on the date of purchase. 3QRS offers a three-year limited warranty on the light body and a one-year limited warranty on the rechargeable battery for defects in materials or workmanship under normal use according to the product instructions. Please retain proof of purchase and provide it with a warranty enquiry. These commercial warranty periods do not replace or shorten any statutory rights.
We assess the cause of a reported fault and arrange repair or another appropriate remedy for a covered defect. Normal wear, misuse, incorrect sealing, impact damage, deformation and damage caused by unauthorised alteration are not covered to the extent they caused the fault.
Water ingress and damaged batteries
Water ingress is assessed case by case. Water inside the product does not, by itself, establish misuse. Damage caused by an incorrectly tightened or sealed light, impact or deformation is outside this commercial warranty when that cause is established. Please stop using a damaged battery and contact us for handling and transport instructions; do not send it through an ordinary mail service without instructions.
Shipping and service costs
For service under this limited commercial warranty, the customer is responsible for shipping to and from the service location where permitted by applicable law and disclosed before purchase. If the law requires us to cover necessary transport or other costs for a faulty product, we will arrange or reimburse those costs. Any chargeable work outside warranty is quoted for your agreement before it is carried out.
EU and UK distance purchases
Where statutory distance-selling cancellation rights apply, you may notify us within 14 days after delivery that you wish to cancel without giving a reason, subject to the exceptions provided by law. Send an unambiguous cancellation notice to service@3qrs.com, including your name, order number, goods concerned and delivery date. No special form is required.
After notifying us, send the goods back within the applicable legal period, generally 14 days. You bear the direct cost of a change-of-mind return where the law permits and you were informed before purchase. We refund payments and the applicable standard outbound delivery charge as required by law, normally within 14 days of notice, and may withhold the refund until we receive the goods or evidence of return where permitted. Handling beyond what is needed to establish the nature, characteristics and functioning of the goods may result in a deduction for diminished value where lawful. Different rules apply to faulty goods.
Refunds and cancellations
Contact us promptly to request cancellation before dispatch. If a refund is due, we return it to the original payment method unless another method is agreed and lawful. Your payment provider may take additional time to show the credit. We do not apply new terms retroactively to remove rights or promises associated with an earlier purchase.
3QRS Lighting Systems is operated by eboostr.Inc. For orders, product support, returns or warranty service, email service@3qrs.com. For privacy and general enquiries, email info@3qrs.com.